Shipping policy

Shipping Policy

1. Processing Time: Orders are typically processed within 1-2 business days after payment confirmation. During peak seasons or promotional periods, processing times may be slightly longer.

2. Shipping Methods and Delivery Time: We offer several shipping options to accommodate your needs. Delivery times may vary depending on your location and the shipping method chosen:

  • Standard Shipping: Estimated delivery within 2-3 business days
  • Priority Shipping: Estimated delivery within 1-2 business days.

Please note that these delivery times are estimates and not guaranteed. Delays may occur due to unforeseen circumstances such as weather conditions, customs clearance, or carrier delays.

3. Shipping Rates: Shipping rates are calculated based on the weight of your order and the shipping destination. You can view the shipping costs at checkout before completing your purchase. We may offer free shipping promotions from time to time, so be sure to check for any ongoing offers.

4. International Shipping: We currently offer international shipping to select countries. International orders may be subject to customs duties, taxes, and fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the shipping cost.

5. Order Tracking: Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the status of your shipment and estimated delivery date.

6. Order Changes and Cancellations: If you need to make changes to your order or cancel it, please contact us as soon as possible. Once an order has been processed and shipped, we are unable to make any changes or cancellations.

7. Missing or Damaged Shipments: In the rare event that your order is missing or arrives damaged, please contact us immediately so that we can assist you in resolving the issue. We may require photographic evidence of any damage reported.

8. Returns and Exchanges: Please refer to our Returns & Exchanges Policy for information on how to return or exchange items purchased from our store.

9. Contact Us: If you have any questions or concerns about our shipping policy, please don't hesitate to contact us. Our customer service team is here to assist you at customercare@lashmode.co.uk